Need to report a sewer backup? What about an abandoned vehicle, excessive noise, sidewalk or street problem? If you have a City-related request, problem or complaint, the Citizen Resource Center can help you resolve it.
The Citizen Resource Center, located on the first floor of the Busch Municipal Building, enables the City to work directly with citizens to solve issues affecting the entire community.
In addition to stopping by in person, citizens can reach the center by phone at 417-864-1010 or can report their concern on springfieldmo.gov or by using the City’s mobile app, GoSpringfieldMO. The app even allows users to upload a photo.
The center’s resource coordinators Claudia Crighton, Sherry Jacobson and Regina Crumrine direct citizen requests, questions and problems to the departments that can best implement change or provide answers, and follow up to ensure needs are met. The three interact with hundreds of citizens each day in person, over the phone and online. Once a service request is made, they enter the information about the concern into a database that is shared across City departments. From there, the departments may send an inspector to evaluate the situation. Citizens can contact the CRC at any time for an update on the resolution process.
“Creating a one-stop resource center for citizens was something I had wanted to do for a long time,” Crighton says. “We want to be as accessible and as visible as possible so we can serve our citizens the best we can.”