Starting in October, anyone with the area code 314, 417, 660, or 816 in Missouri will soon need to dial all 10 digits when making any calls.
On July 16, 2020, the Federal Communications Commission adopted rules to establish 988 as the new, nationwide, easy-to-remember 3-digit phone number for those in crisis to connect with the National Suicide Prevention Lifeline. The rules require phone service providers to direct all 988 calls to the National Suicide Prevention Lifeline by July 16, 2022. Currently to reach the National Suicide Prevention Lifeline you must dial 1-800-273-8255.
Ten-digit dialing is needed because some phones numbers start with 988. If someone were to dial a number such as 988-1010, the phone system wouldn’t know how to route that call. Because there isn’t a 988 area code, requiring all 10 digits makes sure that phone numbers starting with 988 don’t confuse the system. This change is not just affecting Missouri. Eighty-two area codes across 36 states will soon require 10-digit dialing.
The switch is happening in phases. Phase One began April 24. Everyone is able to dial both 10 digits and seven digits for all calls. During this time it is suggested to get in the habit of dialing with 10 digits. If you were to dial a long-distance number, you would dial that number the same as you do now. Nothing is changing for long distance calling.
Phase 2 begins Oct. 24, at which time you will only be able to make calls dialing with 10 digits.
Phase 3 begins July 16, 2022. You will be able to dial 988 to reach the National Suicide Prevention Lifeline, but not until then. In the meantime, if you or someone you know is experiencing a suicidal crisis or emotional distress you should still call 1-800-273-8255 to reach the hotline. More information is available at fcc.gov/suicide-prevention-hotline.